Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All of our item is automatically send to your email without any charges.

Which payment methods are accepted in the Online Shop?

We accept payment via PayPal service. You can pay with your credit card if you don’t have a PayPal account.

How long will get the voice expansion pack?

Within 24 hours after we’ve received your instrument info file

How secure is shopping in the Online Shop? Is my data protected?

Yes! All of your information will protected

What exactly happens after ordering?

If your purchase order is only styles or style pack, It will be automatically sent to your email.

With Voice expansion pack: After receiving an email from us with your invoice, please reply with attachment is your instrument info file.

Do I receive an invoice for my order?

Of course, we will send you an invoice with all the details of your order. 

Send us an email

    GenosTyros 5S97xS77xOthers